When a school bus breaks down in the morning -in the middle of winter and it's snowing out and below zero wind chills- the least you could do is inform parents. If it takes my kids 45 minutes to get to a school that is 2 miles away with no stops left, then it is reasonable to be concerned. A quick automated phone call, an e-mail... something. I don't like hearing (9 hours later) from my children about how freezing they were waiting for another bus to come. For some odd reason, that's something I'd like to know. Call me crazy!